ELD Factory / Account & billing

A clear place
for account help.

Need an invoice, help with an order, or a billing question answered? Our account team can help you find the right next step.

Request account help

Or email accounts@generaleld.com

How we can help

Bring the account question.
We’ll help with the details.

01 /

Invoice or order assistance

Request an invoice copy, clarify an agreed charge, or ask about your order. Include your business name and an invoice or order reference if you have one.

Ask about an invoice

02 /

Billing or cancellation

Ask about billing contacts, cancellation or the terms of your accepted order. An email request starts a review; it is not an instant account or payment change.

Request billing help

03 /

Hardware replacement or return

Include your account and device reference so we can coordinate the request. Existing warranty, replacement shipping and the 90-day return period after cancellation remain in the service terms.

Read the hardware terms

The right place for the request

Your workspace
is separate.

Your organization’s hosted service uses its verified customer-controlled domain or subdomain. Ask your organization administrator for the correct workspace address and access. This page is not an operational ELD portal.

Driver questions, logbook assistance and record edits belong with the fleet’s own support team. ELD Factory handles platform technical issues and account matters.

The service is licensed access to hosted software. Your data and marks remain yours; the platform and source code are not sold or transferred, including with a custom-app order.

Understand the service license

Let’s find the right account.

Email your business name, account email and a brief description of the request. Do not send passwords, sign-in codes or payment-card details.

accounts@generaleld.com

The existing accounts@generaleld.com mailbox continues to handle ELD Factory account and billing requests.